Helpful InformationSignposting you in the right direction
Frequently Asked Questions
All staff are bound by strict rules of confidentiality. We are a computerised practice registered under the Data Protection Act.
If you are a visitor to the area and are not registered with another GP locally, you can be seen as a temporary patient. There may be a charge for visitors from certain countries – please ask at reception for details.
Useful Surgery Links
Other Useful Links
The following links is to give patient information and advice on certain medical issues, please contact your GP if you have any doubts.
Women's Health & Contraception
Family Planning - We provide a wide range of family planning options...
- Contraceptive pills can be prescribed either by a GP or by making an appointment with a nurse.
- Emergency contraception ('morning-after pill') can be prescribed by a nurse or a doctor in open surgery. Just turn up in surgery hours. It is more effective the earlier it is taken.
- Contraceptive injection (depot): it is better to make an appointment with a nurse, but if none are available it can also be given in open surgery by a doctor.
- IUCDs (coils) and contraceptive implants (Implanon) are fitted in the Well-woman clinic. Please ask a receptionist for more details, as a preliminary consultation may be required.
Essential Cancer Screening program by the NHS...
All women aged between 25 - 64 will be automatically invited for smear tests (cervical cytology) every 3-5 years to attend. The smears are normally undertaken by the practice nurse by appointment. Results are usually available after 3 weeks.
Cervical Screening is not a test for diagnosing cervical cancer. It is a test to check the health of the cervix, which is the lower part of the womb. For many women the tests results show that everything is fine. But for 1 in 10 women, the test shows changes in the cells that can be caused by many things. Most of these changes will not lead to cancer.
Cervical cancer can often be prevented. The signs that it may develop can be spotted early on by a cervical smear, so it can be stopped before it gets started. Find out more.
For couples experiencing difficulty in conceiving, we can help with initial tests. It is easier (but not essential) if both partners are registered with us. We have good links with local NHS and private clinics if a referral is needed. Please note that not all fertility services are available on the NHS.
Sexually transmitted infections (STIs or STDs)
We can screen for, diagnose and treat the common STIs in both women and men.
Menopause ('the Change')
We can help with physical and emotional symptoms around the time of the menopause.
Sympathetic, non-judgemental care...
Our sympathetic doctors, nurses and receptionists will try to help you with your health, both physical and emotional. We can also provide confidential advice on relationships, contraception, sexually transmitted infections (STIs), drugs and alcohol.
Free counselling, informal support and guidance for young people aged 11-25 at Off the Record
2 Horfield Road
St Michael's Hill
Freephone Helpline: 0808 808 9120 - Mon: 9:30am - 5:00pm, Tue & Wed: 9:30am - 8:00pm, Thurs: 9:30am - 1:30pm
Office Telephone and Fax: 0117 922 6747.
Contraception, advice, and counselling to young people about sexual health at Brook Advisory Centre
1 Unity Street, Bristol, BS1 5HH
(Just off the bottom of Park Street)
T: 0117 929 0090
Giving prenatal care to expecting mothers
A large part of your care will be carried out by your midwife. Who your midwife is will depend on where you live. The areas are based on postal codes. BS1,2,6 or8, your midwife will be at Hampton House Health Centre Tel No: 330 2583 / 330 2584.
If your post code is BS7 you will be under the care of the Bishopston team Tel No.987 2080, BS9 is divided between the John Milton Team and Stoke Bishop team tel No: 982 3205 (South of Coombe Lane/Parry's Lane).
You will see the midwife at an early stage in your pregnancy for a booking appointment, when you will be given a lot of information about antenatal care, blood tests, parent craft etc.
Child Health & Immunisations
Healthcare for your child including infant and pre-school immunisation programmes
We offer a comprehensive infant and pre-school immunisation programme. The sessions are held on most Tuesdays, Wednesdays and Thursdays 1.30-3.30 pm. Please telephone 0117 9150287 to pre book an appointment. Parents are automatically informed when their child is due for their next injection.
Please note that unless there is a valid reason, we advise that all children should have the complete course of recommended immunisations. If your child is not immunised, then as well as a risk to themselves, they may pose a risk to other children as they may be a carrier for these diseases.
If you require further information please consult Immunisation Against Infectious Disease, The Green Book.
Dental Health Problems
Dental conditions and infections and treatment in Primary Care
GPs and primary care clinicians are not trained in the treatment of dental infections.
NHS dental care is available in an emergency if it is clinically necessary, whether or not you have a regular dentist.
Emergency dentist can be accessed by calling:
- Your usual dentist if you are registered with one
- If not registered then 111
Emergency and OOH dental care will cost £19.70.
Bristol Dental Hospital has an emergency service for patients who do not have a regular dentist. It is available M-F from 10am. No referral is needed unless they have a regular dentist in which case they need a referral from their dentist.
The Emergency Dental Service for children provides care for children with complex dental trauma, facial swelling associated with dental infection, uncontrolled bleeding following extractions or trauma. 9am-4.30pm M-F.
For routine dental treatment, including check-ups, fillings, oral hygiene advice, ring 0117 342 9792 to make an appointment at the South Bristol Community Hospital.
The FGDP has guidelines on the management of dental conditions
Acute dento-alveolar infections.
Most infected swellings coming from the teeth can be managed by removing the source. This is provided by a general dentist.
Antibiotics are not indicated for most dental infections including pericoronitis (infection of the wisdom teeth)
They are only used if there is an elevated temperature along with systemic illness and evidence of spread of the infection to the lymph glands. In these rare situations amoxicillin 500mg three times daily for up to 5 days or metronidazole 400mg for 2-5 days can be used.
Salt ½ tsp salt dissolved in glass of warm water
Chlorhexidine (not within 30min of toothpaste) 5ml diluted in 10ml water – rinse mouth for 1 min 5d then spit out.
Pain management can be achieved with aspirin 300mg to 900mg every 4 to 6 hours when necessary (not recommended in children under 16 years of age or those at risk of bleeding or stomach ulceration) or short term ibuprofen 400 to 600mg three times daily in adults provided there are no contraindications to the use of this.
Services not covered under the NHS
The National Health Service provides most health care to most people free of charge, but there are exceptions such as prescription charges. The NHS does not employ GPs but has a contract with them to provide NHS general medical services for their patients. Sometimes, however, GPs are asked to provides additional services, which fall outside their contract with the NHS, and in these circumstances, they are entitled to make a reasonable charge for providing them. It is up to the individual practice to decide how much to charge, although the BMA produces lists of suggested fees for the Doctors to use as a guideline.
When a doctor signs a certificate or completes a report, the doctor needs to check the patient's entire medical record to ensure that they are providing accurate information. GPs will not be able to complete forms overnight, so please ensure that you give them reasonable notice. Not all documents need a signature by a doctor. For example, you could ask another person in a position of trust, who may be willing to sign a passport application free of charge. (Teacher, Accountant, etc).
If you have several forms requiring completion, present them all at once and ask the receptionist if bringing them as a ‘job lot' can reduce the price. You can also (if you wish) complete the form to the best of your ability in pencil, so the doctor just has to quickly verify your entries against the information held by the practice.
All non-NHS work, private prescriptions, including certificates, reports and examinations are charged for.
In some cases someone other than a doctor can sign the form for you. The doctor is only allowed to sign a passport application if he has known you personally for two years. Private medical insurance claim forms can be signed by your specialist. Certificates for school should be signed by a parent, and college certificates by the authority requesting them. Certificates for sickness for periods of less than a week should usually be signed by the patient themselves using form SC2 obtainable from your employer or the local social security office: a medical certificate is not required. Holiday cancellation insurance does not need a doctor's letter - it needs an official claim form obtainable from your insurers (a doctor does need to fill part of it in). If a doctor is asked to do any of the above, we will gladly comply - but will charge a fee.
Medical examinations for HGV or PSV licences and for pre-employment are not paid for by the NHS. Some insurance forms such as the certificates for elderly drivers' insurance appear deceptively simple, but need a full examination for their completion. Examinations of this nature take time and therefore a fee is charged.
What is covered by the NHS and what is not?
Examples of non-NHS services for which GPs charge their NHS patients are:
- Signing passport application forms
- Certain travel vaccinations
- Anti-malarial and other prescriptions for travel
- Disabled Parking Badge applications
- Private medical insurance reports
- Holiday cancellation claim forms
- Referral for private care forms
- Letters requested by, or on behalf of, the patient
Examples of non-NHS services for which GPs can charge other institutions are:
- Medical reports for an insurance company
- Some reports for the DSS/Benefits Agency
- Examinations of company employees
These lists are not exhaustive
Charges at Whiteladies Medical Group
We have a list of fees displayed at reception. If you want your GP to complete a report or form, which falls outside the GP's contract with the NHS, the receptionists will collect any applicable fees.
What else can we help you with...
Regular clinics are run by our practice nursing team and Clinical Pharmacist. These include:
- High Blood Pressure
- Diabetes clinics
If you require an annual review you will usually receive a reminder in the month of your birth. If you think you need an appointment please contact the surgery to arrange an appointment on 9150287.
Well Man Check - our nurses offer a Well Man Check which includes blood pressure, height, weight, glucose and cholesterol. Prostate screening is best discussed with your GP.
Health Visitors - the health visitors are based at Hampton House and can be contacted on 0117 330 2626 or 0117 330 2625 between 8,30am - 5.pp pm Monday to Friday. They are experienced in the health and welfare of the family, and work mostly with young children and the elderly. A Health Visit always attends the child health clinics.
Community Nurses - a team is based at Hampton House and carry out general nursing duties in the patients' homes. Telephone them on 0117 330 2717 between 8.30am and 9.30am Monday to Friday.
Blood Pressure check - are you over 45 years old and haven't been to the doctors for 5 years or more? We have an automatic blood pressure machine in the waiting room or you can ask your pharmacist to check your BP.
Help to Stop Smoking
One of the best things you can do for your health...
Smoking cessation clinics are run by the practice nurses to help smokers stop smoking. Apart from general advice, support and encouragement, we can offer NHS prescriptions for nicotine replacement or other medication proven to help smokers stop - such as Zyban (Bupropion) or Champix (Varenicline).
Please phone 0117 915 0287 to make an appointment.