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Practice Management

Andrea Shiner

Business Development Manager

Reception

Our receptionists and administrators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses, though remember you can also book on line as well.  They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.  In addition our administration team manage referrals, medical reports and other non NHS patient services. It is a demanding and at times, challenging job and no two days are the same. 

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