Changes to How We Communicate Test Results

All patients are now encouraged to access their results via NHS online services such as the NHS app.

We will no longer be contacting patients routinely for normal results.

Please check your online account for the result at least one week after the test. You will also be able to view any comments your doctor may have left when reviewing the result.

If the result is abnormal or we need to communicate anything in relation to the result, we will contact you as usual.

For FAQs and further support on how to get setup, please see our NHS app page.

Result outcome

How will you be contacted?

Normal – no action or follow up required

We will not contact you.

Please log into your NHS online account to access further information on the result.

Abnormal

A clinician will inform you of the result.

This may be by text message, a phone call, or we may ask you to book an appointment for further discussion.

You will be able to access the result through your NHS online account after the clinician has communicated the result.

Normal – action or follow up required

 

Published: Apr 22, 2025