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Online Services

New Online Users

Before setting up your online account you must visit the surgery with photo ID and request your 'Online services registration letter' from reception.

Once you have been issued with your registration details from reception you will need to register an account with >>Patient Access<<

1. Click "Register Online" button in top right corner
2. Enter our surgery postcode: BS8 2PU, click “Search”
3. Select “Whiteladies Medical Group”, click “Continue”
4. You should have already requested your "Registration Letter" as outlined above, click "Yes" 
5. Follow the remaining steps and enter the information on your registration letter when prompted

**Please note that an email address can only be registered for one active account. E.G - Two online accounts cannot be registered with the same email address.**


Technical Support (Patient Access)

There have been reports recently of patients with shared email addresses having problems logging onto their account. Please note that each user must be registered with a unique email address.

If you are having problems logging into an existing online account with Patient Access, please do not contact the surgery. Click here >>Patient Access Support<< to log a support request directly with Patient Access who will contact you via email to assist further.


Medical Records
If you would like view your Medical Records and test results you will need to come to surgery to speak with one of our reception staff and you will need to provide some form of identification such as a driving licence or passport.

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Have Your Say

Welcome to Whiteladies Medical Group


About Us

We are a popular health centre located just off the Whiteladies Road in Clifton, Bristol.

Although a large practice, we aim to provide a personal service with continuity of care, and encourage patients to see the same doctor whenever possible.

We have a well-equipped treatment room and, apart from traditional General Practice, provide a wide range of health-related services.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Parking

We have on-site parking for 20 cars, including disabled spaces and a bicycle rack. If the car park is full, there is pay and display parking directly outside of the practice.

(Site updated 16/10/2018)

Contact Details


Contact Telephone

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website