SURGERY OPEN Mon-Fri 7.30am-6.30pm. Walk-In 7.30am-10.30am.

APPOINTMENTS

Being flexible

We offer flexible appointment options to fit in with your busy lifestyle. Our Online Services allows you to book appointments online, receive test results and order repeat prescriptions. See our range of flexible appointments below:

GETTING THE MOST OUT OF YOUR APPOINTMENT (PLEASE READ)
  • Single appointments - Appointments are 10 minutes long including the time taken to review and write in your notes.
  • Double appointments - If you have more than one problem consider whether you need to book a double appointment.
  • Repeat prescriptions - Please do not use request a repeat prescription unless we are reviewing your condition.
  • Non-urgent problems - We also have an online consultation service for non-urgent problems.
  • Nurse or pharmacist - Could your problem be managed by our Nurse Practitioner or Clinical Pharmacist, or perhaps we could speak to you over the telephone.
  • Morning walk-in - If there is a long wait you do not need to stay in the building. Our receptionist will give you a guide time, we cannot guarantee how long each consultation will take.
  • Blood pressure - Please use the blood pressure monitor in the waiting room and hand the printout to reception with your name and date of birth written on it. .
  • Urine samples - If you think you have a urine infection then please ask for a urine sample container at reception and take the sample to your consultation.

Morning walk-in

Open access non-appointment consultations with our Practice Nurses, Clinical Pharmacist or GP.

Week days – 7.30 am and 10.30 am

Afternoon Booked Appointments

Book an appointment with our Practice Nurses, Clinical Pharmacist and GPs by using our Online Services or calling 0117 973 1201.

Telephone Appointment

We offer telephone appointments for you to consult a GP. If you would prefer not to come into surgery or you feel your problem can be managed over the telephone please call 0117 973 1201 to book a telephone appointment.

Home Visit

If you believe that you need a home visit, please try to call before 10.30 in the morning so that the request can be passed to your normal doctor.

It is for your doctor to decide, based on what you tell him or her about your condition, if and when a home visit would be appropriate. If possible please see the doctor in surgery rather than requesting a home visit.

A doctor can see several patients in surgery in the same time it takes to visit one patient. Home visits are reserved for those who are unfit to attend the surgery.

In general this means those who are terminally ill, bed bound, the very elderly, or those who are critically ill. Unfortunately we may not be able to take into account social circumstances such as transport difficulties or child-minding problems as reasons for home visits.

EMERGENCIES

Out of Hours

If you need to speak to a clinician when we are closed and your problem cannot wait until the next working day you can call NHS 111 service.

NHS 111 will decide whether you need self-care advice, need to go to A&E, require an out of hours appointment or can wait to be seen in your own GP Practice on the next working day.

Emergencies

If you or someone you are with experiences severe chest pain, loss of blood, suspect broken bones or any other life threatening illness then please go immediately to the nearest A&E department at Bristol Royal Infirmary or Southmead Hospital or telephone 999.

Whiteladies Medical Group Appointments

Our Address

Whiteladies Medical Group
Whatley Road
Clifton
Bristol
BS8 2PU

Tel: 0117 973 1201
Fax: 0117 946 6850

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