Practice Policies 

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.


If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. Some information may be withheld including personal and confidential information about individuals which is protected by the Data Protection Act 2018 and GDPR General Data Protection Regulation 2016. All requests for such information should be made to the practice manager.


Access to Records

In accordance with the Data Protection Act 2018, GDPR General Data Protection Regulation 2016 and the Access to Medical Records Act, patients can request to see copies of their medical records. Requests can be made to any part of the practice but should be directed via the reception team. You can request copies, verbally, via email or over the phone. There is no charge to you to request copies of your records. However, there are some instances where we can, please see the ICO page for further information. Your right of access | ICO.


violence policy

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.