We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Prescriptions
Please follow the guidelines and choose the right option for you.
Ordering a Repeat Prescription
- Please allow 7 working days to process your prescription request.
- We do not accept repeat prescription requests over the phone or in person at the surgery.
- Please do not collect your prescription from the surgery.
- The surgery will not issue prescriptions for paracetamol.
PCN Prescription Hub
All of our prescriptions are managed by our PCN Prescription Hub, which covers the four practices in the Healthwest PCN partnership.
The Prescription Hub gives our patients a single point of service for all your prescription needs, providing continuity and a high level of service to all patients. It will simplify and streamline the prescription service, reducing wastage, liaising with pharmacies, synchronising repeat prescriptions, undertaking medication reviews and empowering patients to take control of their prescriptions and medications.
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
The NHS App
Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.
To enhance your experience and process your orders faster, we encourage all patients to use our NHS App for repeat prescription requests, turning on their notifications. The app provides a quick, easy, and convenient way to order your medication 24/7, with no need to wait for email responses.
Online by Email
This email service is only for prescription requests and associated queries. We will not respond to general and clinical queries.
If you do not have an online services account or would like to request medications that are not on your repeat prescription please send your requests to our PCN Prescribing Hub email.
All email requests must include the following:
- Full name
- Date of birth
- Nominated pharmacy
- Full details of requested item(s) - name, dosage, quantity
Please only order medication when it is due. The practice is unable to issue medication for stockpiling, in line with current guidance, we will only be issuing 2 or 3 month supplies of prescription medication, depending on clinical indication. Please do not request your prescriptions early; they will not be issued.
Your Local Pharmacy
Pharmacy Ordering / Collection Service
Pharmacies offer a prescription collection service from our practice
Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
Questions About Your Prescription
If you have questions about your medicine, your local pharmacist can answer them. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please call our PCN Prescribing Hub on 0117 915 0265.
Please note this is for queries only.
Further prescriptions information
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescriptions charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.