Prescriptions

Please follow the guidelines and choose the right option for you.

Ordering a Repeat Prescription

Please allow 7 working days to process your prescription request.
We do not accept repeat prescription requests over the phone or in person at the surgery.
Please do not collect your prescription from the surgery.
The surgery will not issue prescriptions for paracetamol.

PCN Prescribing Hub

All of our prescriptions are managed by our PCN Prescribing Hub, which covers the four practices in the Healthwest PCN partnership.

The Prescribing Hub gives our patients a single point of service for all your prescription needs, providing continuity and a high level of service to all patients. It will simplify and streamline the prescription service, reducing wastage, liaising with pharmacies, synchronising repeat prescriptions, undertaking medication reviews and empowering patients to take control of their prescriptions and medications.

When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.

Learn how to nominate a pharmacy

The NHS App

Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.

To enhance your experience and process your orders faster, we encourage all patients to use our NHS App for repeat prescription requests, turning on their notifications. The app provides a quick, easy, and convenient way to order your medication 24/7, with no need to wait for email responses.

Learn more about the NHS App

Online by Email

This email service is only for prescription requests and associated queries. We will not respond to general and clinical queries.

If you do not have an online services account or would like to request medications that are not on your repeat prescription please send your requests to our PCN Prescribing Hub email.

All email requests must include the following:

Full name
Date of birth
Nominated pharmacy
Full details of requested item(s) - name, dosage, quantity

Please only order medication when it is due. The practice is unable to issue medication for stockpiling, in line with current guidance, we will only be issuing 2 or 3 month supplies of prescription medication, depending on clinical indication. Please do not request your prescriptions early; they will not be issued.

Order by email

Your Local Pharmacy

Pharmacy Ordering / Collection Service

Pharmacies offer a prescription collection service from our practice

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the practice. Please contact the pharmacy of your choice for more information if you wish to use this service.

Find a pharmacy

Questions About Your Prescription

If you have questions about your medicine, your local pharmacist can answer them. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

View the NHS Medicines A to Z

If you would like to speak to someone at the GP surgery about your prescription, please call our PCN Prescribing Hub on 0117 915 0265.

Please note this is for queries only.

Further prescriptions information

Medication reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescriptions charges

Find out more about prescription charges

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

coughs
colds
sore throats
tummy trouble
aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.