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Patient Participation Group
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
Our PPG meet every 3 months (usually by Zoom) to discuss health service provision, NHS topics of the day, possible areas of service improvement and new volunteer projects.
We are actively searching for patients under 25 years of age and those aged 25 to 44 years, students, young professionals and young families.
However, we always welcome any patients who wish to join and know more, so please submit a sign-up form if you would like to discuss further.
Signup and become a PPG Member
And if you are unable to commit to meeting every 3 months, then you may want to consider joining our virtual representation group using the contact details above. We look forward to hearing from you.
Latest PPG Minutes
Patient Participation Group – Meeting Summary
15 September 2026
The Patient Participation Group (PPG) met on 15 September 2026 to discuss practice services, patient access, local pharmacy provision and future developments.
Local pharmacy services
A representative from Whiteladies Pharmacy introduced the services available at the newly refurbished pharmacy. These include NHS services such as blood pressure checks, contraception and flu and COVID vaccinations, alongside private services including ear microsuction, travel vaccinations and consultations, weight management and B12 injections.
The meeting also discussed the Pharmacy First scheme, which enables pharmacists to assess and treat certain conditions without patients needing a GP appointment or formal referral. The pharmacy is keen to support the local community and improve access to appropriate care.
Medication shortages were also discussed, particularly the difficulties these can cause for patients and healthcare professionals. Work is underway across Bristol to improve the availability of essential palliative care medicines.
Practice update and patient access
The Practice reported stable clinical staffing and shared information about telephone demand during the summer months. The telephone system's callback facility continues to be popular with patients.
Additional funding is expected to support more appointments during the winter respiratory illness season, from November to February. Further funding has also been allocated to increase GP appointment capacity, although limited space within the practice building presents a challenge.
The online triage system was discussed. Requests are reviewed by GPs to help direct patients to the most appropriate appointment or healthcare professional. While online access is convenient for many patients, the Practice recognises that some people find the system difficult to use or prefer speaking to someone directly.
The accessibility of the disabled toilet on the lower ground floor was also raised, and the Practice Manager will investigate how access can be improved for patients attending appointments on the ground floor.
Digital support for patients
The Practice's Digital Services Support sessions help patients learn how to use the NHS App and set it up on their mobile phones. More than 80 people have received support through 25 sessions. The Practice plans to extend invitations to a wider age group to help more patients benefit from digital services.
Patient Participation Group
PPG membership has increased to 20 members, with further applications received. The group continues to provide an important opportunity for patients to share feedback and contribute to discussions about practice services.
Future meetings will continue to take place on Tuesdays at 5.30 pm via Zoom, with the intention of holding at least one face-to-face meeting each year.
Next meeting: Tuesday 8 December 2026.
The Practice thanks all PPG members for their continued involvement, feedback and support in helping improve services for patients.