NHS App Support Session

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NHS App Support Session

The NHS App allows you to manage your appointments, repeat prescriptions and access a range of other healthcare services via your smartphone or home computer/tablet.

We recognise that some of our patients may need additional support to get their account setup and familiarise themselves with the services available to them online. This is why we are working with the volunteers from our Patient Participation Group (PPG) and the other three practices in our Primary Care Network, Healthwest, to provide support to our registered patients.

Our support sessions are open to all patients, whether you are completely new to using online services, or just want to learn how to utilise these features better.

Sessions will be held at one of the four practices in our PCN in small groups, with each patient having one to one support with one of our volunteers.

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Join the waiting list

If you would like to attend one of our support sessions, please complete this form, and we will add you to our waiting list.

Before you can attend a session you will need to have completed the steps below, our booking team will contact you to support you with completing these steps and book you into one of our upcoming sessions.

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Patient Details

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Consent

By linking your NHS online account to the practice you will have access to potentially sensitive information contained in your medical record. Once access has been granted, the patient is responsible for ensuring their account remains secure and should not share their password information with anyone.

If you have any concerns about how the NHS app manages your data, please read the NHS App Privacy Policy.

All volunteers who offer their assistance at our support sessions will be required to sign a confidentiality agreement to ensure any information discussed or disclosed during the session remains confidential and is not disclosed.

It is the patient's decision what level of information (if any) they choose to share during the support session when being shown how to navigate the NHS App. The patient will be in control of the app at all times, our volunteers are there to suppot and guide you. If you would prefer our volunteers did not view any of your personal data please inform them of this when you attend the session.

We will not share any of your information with our volunteers except your full name, which our volunteer team will require to manage attendance at the sessions.

Privacy Consent

This form collects personal and medical information about you and we use this information to allow the practice team to contact you.
Please read our Privacy Policy to discover how we protect and manage your submitted data.

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NHS App Support Session